I accept the solution, but I would like to stress that had I not filed a BBB complaint, I would never have been refunded. (The consumer indicated he/she ACCEPTED the response from the business.) Please do not hesitate to reach out if there is anything else we can do to assist. Please allow several days for this to appear on your method of payment. We are always more than happy to provide replacements or initiate refund requests for any lost deliveries, however we are unable to issue refunds when there is an open dispute filed with your credit card company.Īs the dispute has now been resolved, we have gone ahead and issued a full refund for this order today. Upon completion of the carrier's investigation, a refund may be issued. As a result, the proof of delivery for this package was provided to your credit card company during the dispute process. When a delivery is reported missing, we do need to allow that carrier time to investigate the lost package. ![]() We are very sorry the original order did not arrive and for any lack of clear communication on our part. If there is anything else we can assist you with, please don't hesitate to contact us. We value your business and will do everything possible to ensure your satisfaction. Thank you for your patience and understanding in this matter. We understand that mistakes can occur, but please be assured that we are continuously working to improve our processes and will always take responsibility to make it right for our valued customers. If you haven't received this email or have any concerns regarding the replacement order, please let us know, and we will investigate the matter immediately.Īt JiffyShirts, we strive to provide excellent customer service, and we deeply regret any inconvenience caused. To confirm the receipt of your replacement package, an email was sent to *********************** on Friday, June 2nd, 2023. We will promptly address the issue and make it right for you. If there are any items in the replacement order that require our attention or do not meet your expectations, please do not hesitate to reach out to us. ![]() While we have not received any claims regarding damaged items in your order history, we want to assure you that we are committed to ensuring your complete satisfaction. According to our records, the replacement order was marked as delivered on June 2nd, 2023, as per your request. As a result, we took immediate action and shipped a full replacement order on Wednesday, May 31st, 2023. Upon reviewing the situation, we discovered that our carrier made a mistake during the delivery process of your recent order. We sincerely apologize for any frustration or inconvenience this may have caused you. We wanted to take a moment to apologize for the inconvenience caused by the error in delivering your recent order.
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